FAQ Help - My Account, Damages, Returns

2 - My Account, Damages, Returns

How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "New Customers".

To become a wholesale customer, visit our section "Becoming a Wholesale Customer".

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information? Click the "My Account" link at the top right-hand side of our site to edit your account information.

How much is my shipping?
Shipping is automatically estimated before submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. The shipping rate given is only an estimate. Due to the wide variety of items we sell, the shipping rate may not accurately estimate for oversized items. The shipping rate also does not automatically add the drop ship fee (if appropriate). We add that in our office after we review your order.

I forgot my password.
Click the "My Account" link at the top right-hand side of our site. Under the login box, you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?
Returns and Exchanges: Returns and Exchanges: All sales are final; No consignment or guaranteed sales. If an exception is made by MW Inc., the return is subject to a 20% restocking fee. Other handling fees and shipping costs are not refundable. Item must be returned in original box with no shelf wear. No returns after 30 days.

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

When will my order ship?
Please see each item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.